Terms of sale and use

Last updated November 11, 2026

These terms apply when you use hoofdeck.com or buy from it. The site is operated by Winner Software Ltd, a company registered in England and Wales under number 15739177, with its registered office at 71-75 Shelton Street, Covent Garden, London WC2H 9JQ, United Kingdom ("Hoofdeck", "we").

1. Who can buy

We ship to addresses in the United States only. You must be at least 18 to place an order.

2. Orders and prices

Prices are in US dollars. Sales tax, where it applies, is added at checkout. An order is accepted when we send the order confirmation email; we may decline or cancel an order (for example a pricing error, a product that has gone out of stock, or a suspected fraudulent payment) and will refund anything already paid. Payment is processed by Stripe; we do not see or store your card number.

3. Delivery

Orders ship from a US warehouse within 2 business days and usually arrive 3–7 business days after that. Shipping is free on orders over $49 and $8.95 below that. Delivery dates shown on the site are estimates, not promises. Risk in the goods passes to you on delivery.

4. Returns and refunds

Each product page shows its return window (14 or 30 days from delivery, set by the maker). Within that window you may return an unused item in its original packaging for a refund of the product price; return postage is your cost unless the item arrived damaged or not as described, in which case tell us within 30 days and we will replace it or refund you in full, including the return. Refunds go back to the original payment method within 10 business days of the item reaching the warehouse. Opened food, treats and supplements cannot be returned unless faulty.

5. Product information

We write our own descriptions from the maker's specifications and check them, but sizes, colors and measurements can vary slightly from what is shown. If something matters for your purchase, write to us first.

6. The free tools and content

The walk index, breed guides, food checker, calculators, recall list and news are general information for pet owners. They are not veterinary, nutritional or legal advice and do not replace a vet. Weather data comes from MET Norway, recall data from the U.S. FDA, breed facts from Wikidata and Wikimedia Commons; we do not control those sources and cannot guarantee they are complete or current. If your pet is unwell, contact a veterinarian.

7. Reviews and your content

Only customers can post reviews, through the link we email after an order ships. By posting you give us a worldwide, royalty-free licence to show the review on Hoofdeck. We may remove a review that is abusive, off-topic or not about the product; we do not edit reviews or remove them for being negative.

8. Warranties and limitation of liability

Products carry the maker's warranty where one exists. To the fullest extent permitted by law, the site and its tools are provided "as is", and we are not liable for indirect, incidental or consequential losses, or for any loss arising from reliance on the free tools and content. For purchases, our total liability for an order is limited to the amount you paid for it. Nothing in these terms limits liability that cannot be limited by law, including for death or personal injury caused by negligence, or your statutory rights as a consumer in your state.

9. Governing law and disputes

These terms are governed by the laws of England and Wales, without affecting the consumer protection rights you have under the laws of the US state where you live. If something goes wrong, write to us first at [email protected]; we aim to resolve every complaint within 14 days. Any dispute that cannot be resolved that way may be brought in the courts of England and Wales, or in the courts of your home state where the law gives you that right.

10. Changes

We may update these terms; the date at the top shows the current version. Orders are governed by the terms in force when they were placed.

Contact

Winner Software Ltd, 71-75 Shelton Street, Covent Garden, London WC2H 9JQ, United Kingdom. Email: [email protected].