Privacy policy

Last updated November 11, 2026

This policy explains what Winner Software Ltd ("Hoofdeck", "we"), 71-75 Shelton Street, Covent Garden, London WC2H 9JQ, United Kingdom, collects when you use pawdeck.app, why, and the choices you have. We keep it short because we collect little.

What we collect

When you order: your name, email, phone (for the carrier), shipping address and what you bought. Payment details go to Stripe, our payment processor; we never see your card number. We keep order records for 7 years for tax and accounting.

When you sign up for emails: your email address, the species you chose, and the date. We store it on our server and with Brevo, our email provider.

When you review a product: the name you choose to show, your rating and text, linked to your order.

Your pet profile, saved items, bag and ZIP code are stored in your browser only (local storage) and never sent to us except the ZIP code when you ask for a delivery estimate, which is not stored.

Server logs: like every website we log requests (IP address, page, time, browser type) for security and to keep the site running; logs are deleted after 30 days.

Cookies and analytics

Hoofdeck sets no advertising cookies and uses no third-party analytics or tracking pixels. Stripe sets cookies on its checkout page to prevent fraud. Browser local storage is used for your pet profile, saved items and bag; clearing your browser data removes it.

Why we use your data

To fulfil and deliver orders, to send order confirmations and shipping updates, to ask for a review once after an order ships, to send recall alerts and new-product emails you asked for, to answer your messages, and to keep the site secure. We do not sell your personal information and do not share it for advertising.

Who we share it with

Stripe (payments), Brevo (email), our US fulfilment partner (name and address, to ship your order) and carriers. Each only gets what it needs for that job.

Email choices

Every marketing or alert email has an unsubscribe link that works at once. Order and shipping emails are sent for every order because they are part of the service.

Your rights, including California (CCPA/CPRA)

You can ask us what personal information we hold about you, ask for a copy, ask us to correct or delete it, and we will not treat you differently for asking. We do not sell or share personal information for cross-context behavioral advertising, so there is nothing to opt out of there. To exercise a right, email [email protected] from the address you used with us; we respond within 45 days. Residents of other states with privacy laws have the same rights with us.

Children

Hoofdeck is for adults. We do not knowingly collect personal information from anyone under 13; if you believe a child has given us information, write to us and we will delete it.

Where data is kept

Our web servers are hosted by Contabo; our company is in the United Kingdom; Stripe and Brevo process data in the United States and the EU. We protect data in transit with TLS and limit access to the people who need it.

Changes and contact

We will post any changes here with a new date. Questions: Winner Software Ltd, 71-75 Shelton Street, Covent Garden, London WC2H 9JQ, United Kingdom, [email protected].